1 hour ticket response
Fast support is our most important concern and this is why we’ve got a team of well–trained client support engineers who are prepared to offer a swift reply to any question that you could possibly have. Simply send your customer support ticket from the Web Hosting Control Panel and we’ll respond back to you within 60 minutes in the worst case scenario. As a matter of fact, we strive hard and aim for a 20–minute tech support ticket response time.
A Topflight Support Service
Our customer support team members have enormous experience in the Linux shared web hosting services arena and are proficient enough to provide a swift answer to your problem. If, however, the situation at hand is not within the competence of a customer support engineer, the helpdesk ticket will be forwarded to a developer or administrator for further assistance.
An Intuitive Help Center Section
In the Web Hosting Control Panel you can find an intuitive Help section where you can find quick hints on how you can use our services. You can get the answers to your queries in our F.A.Q. archive, find more info in the web hosting account administration articles or check our instructional video tutorials.