Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • You can find nearly all the answers to your questions in the easy–to–navigate Help section incorporated into your Web Hosting Control Panel. It offers an exhaustive database with regularly asked questions and detailed instructional articles written by our practiced client support staff.

  • Top quality support service
  • Tutorial Video Clips

  • If you’d like to watch how an action is achieved or how an issue is sorted out, instead of just reading about it, then examine our compilation of how–to video tutorials. They cover a variety of different topics and will help you quickly learn how to work with the Web Hosting Control Panel.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7 help desk service and include a sixty–minute support ticket response time guarantee. Our qualified tech support engineers will be at your disposal 7 days a week and will settle any issue that you could stumble upon within maximum 60 minutes after the customer support ticket submission. In the majority of cases, a reply will be provided to you in less than 20 minutes.