Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your help requests will be responded to within maximum one hour after the ticket or email is submitted. If your issue requires further assistance from a server admin, we’ll direct the support ticket or the email to the person on duty, without delay and will leave a comment to let you know that more time will be needed for reaching a solution. If you make use of our Optional Managed Services package, all of the server management tasks included there will be executed whenever you desire.
A First–Rate Help Desk Service
- We’ll be available to you 24/7 to answer any enquiries that you may have pertaining to our Web Hosting Control Panel and any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also need assistance with server administration tasks, you can take a glance at our Optional Managed Services package, which includes backup hard disk drive storage space, OS updates every week, server monitoring and rebooting services, plus problem troubleshooting and installation procedures.
A User–Friendly Help Area
We have provided the Web Hosting Control Panel with an exhaustive knowledgebase, which features elaborate explanations of its features and functionalities. What’s more, we have created detailed video tutorials that will further reveal to you how to perform a certain action or troubleshoot a regularly experienced problem. The instructional articles and the video tutorials are easily reachable from each Web Hosting Control Panel section through the Videos and Help buttons in the upper right corner.