A 99.9% Server Uptime
We have set up our shared hosting platform using dependable hardware and heavily tweaked software. Our administrators have installed a modified version of Security–Enhanced Linux on all our physical machines to guarantee maximum security and dependability. We have set up several distributed denial–of–service protection devices coupled with very powerful firewall programs to make sure our network is unassailable and safe.
Our Linux shared hosting packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you select, our guarantee remains unchanged.
A 99.9% Network Uptime
Other than our cloud hosting system, we’ve also set up our own internal network in all our datacenters. Everything is based on first–rate hardware components manufactured by Juniper. In addition, on each and every router, we have placed a firewall with an advanced set of rules so as to filter all shady requests.
Hence, in each of our datacenter facilities – in our USA based datacenter, in our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter as well as in our Australia based datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
Although we have done pretty much everything to decrease all possible risks with our cloud hosting plans and while our company offers premium–quality support, there are cases when the customer simply isn’t pleased with what we offer. Or he needs to switch to a more robust hosting solution, like a virtual private server or even a dedicated hosting server.
That is the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t fully happy, you will receive a refund.
24/7 Technical Support
We’ve carefully selected each single member of our 24x7 support staff so that we can offer you the very best help desk support service you can get. Each one of our techs has several years of experience dealing with web hosting accounts behind his back, hence they know very well what they are doing. Besides, they are available to you 24/7 – you’ll be able to get in touch with them at any moment and they will reply as soon as possible.
Their average ticket response time is below 20 minutes, whereas with many other hosting vendors you need to wait around for days. Moreover, we offer you a 1–hour response time guarantee. No matter what happens, your inquiries will be responded to in under 1 hour.