You will find lots of shared hosting providers on the market today, yet the majority of them are resellers who have restricted resources, especially in terms of support. A way to distinguish them is the option to reach the company over the telephone. The type of support that you can get via this particular channel of communication may vary based on the service provider - some offer professional telephone support, while others offer common and customer support only as some issues are more time-consuming and it's more convenient to be resolved via a support ticket, particularly if the issue has to be escalated. However, it is good to know that you could always get in touch with your website hosting provider since there're various small matters which can be resolved effectively and timely with a phone call, not mentioning that you will be able to get additional info about the services before you become a client.

Phone Support in Shared Hosting

Because we have live phone support 14 hours every day, you can contact us and speak with our customer support representatives to find out more about the Linux shared hosting that we provide and make sure that our servers meet the system requirements for your sites prior to you buying anything. For your convenience, we now have phone numbers on as many as 3 different continents and you can call the one closer to you - in the U.S.A., the United Kingdom or Australia. If you're already a customer, you will be able to call about general and billing issues, and about some tech matters. If the problem is strictly technical or it can take more time to investigate, you will have to use our ticketing system, that will allow both you and our technical support crew to monitor the details provided by each side.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we provide feature live phone support for 14 hours a day. In case you're not sure which package is appropriate for your sites, you want to find out more about the package's features or you're looking for any other type of info about our services, you are able to call any of the local numbers which we have in the U.S.A., Great Britain and Australia and our support representatives will help you. If you currently have an account, you'll be able to contact us about general and sales issues, although we are often able to assist with numerous tech issues as well. For entirely technical troubles you should employ our integrated ticketing system where the communication between you and our tech support team will be in one place, which is the best option if your trouble can take more time to be resolved or it has to be escalated to our system administrators.