If you ever have any queries related to the hosting service or if you encounter a problem with your sites, you will have to contact the respective web hosting company’s technical support team. It may not make a difference how promptly they’ll reply when you've got a generic enquiry, but a problem like a messed up app update, for instance, may result in your site becoming broken or unreachable on the web. And the longer you wait for the support team to get back to you, the longer the site will be inoperative. If you offer goods or services online, any downtime will adversely influence your website and you may lose current or potential clients. A lot of hosting providers, predominantly resellers, reply to trouble tickets and emails within twenty four hours, but in the Internet age that is way too long, as clients will scarcely ever return to a site that is not working correctly over a prolonged stretch of time.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting offer a sixty-minute response time guarantee, which means that no matter what query or obstacle you may have, we’ll always be there to assist you. The fact is, it seldom takes more than 30 minutes to get an issue sorted out or an enquiry answered, and this is valid for both technical and sales matters. Our client support team representatives are available 24x7, even on official holidays and weekends, which implies that you will get swift assistance anytime you need it. We understand how precious time can be, so by the time we reply to your support ticket or email, we’ll have investigated the issue and, in case we haven’t found a solution, we will provide you with more information on what you need to do on your end – if the case necessitates it. With our support service, you can be sure that there will be somebody to help you straight away, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer service staff representatives are available all the time and they will answer any trouble ticket that you send from the hosting Control Panel within no more than 1 hour. The response time is guaranteed irrespective of whether you’ve got a general query concerning your semi-dedicated server or you chance upon a certain problem and for most issues you won’t have to wait even that long. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to help you out, as we’re available 24-7 to handle any general, billing or technical issue. If you contact us about anything that is within our capabilities, we’ll resolve it before we get back to you, which goes to say that you will not have to wait for hours or days while the problem remains. In case there’s something that you have to do on your end, we will supply you with the required details – what workable solutions to try out, what steps to take, etc.