A ticketing system is the most widespread correspondence medium that web hosting companies offer to their customers. It’s typically part of the billing account and is the most efficient way to deal with a problem that takes some time to investigate or that has to be escalated to a system administrator. In this way, all comments supplied by either side will be stored in one location in the event that somebody else needs to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which goes to say that you’ll need to log in and out of no less than two accounts in order to do a particular task or to touch base with the company’s client support staff. In case you desire to manage a couple of domains and each one is hosted in a separate account, you will have to use even more accounts simultaneously. Additionally, it might take a significant length of time for the hosting provider to answer your ticket requests.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our Linux shared hosting is not separate from the web hosting account. It’s an integral part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it whenever you like with only a few clicks, without the need to leave your account. The ticketing system features a quick-search box, so you can track the status of any trouble ticket that you’ve posted in the past, if you need it. Also, you can read knowledge base articles that belong to different problem categories, which you can select, so you can find out how to deal with a particular problem before you actually post a ticket. The ticket response time is maximum 1 hour, which means that you can obtain quick assistance at any time and in case our customer care staff advises you to do something within your account, you can do it instantaneously without needing to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve opened a semi-dedicated server account with our company and you’d like to touch base with our help desk staff representatives, you’ll be able to send a support ticket directly from your Hepsia hosting Control Panel instead of going through a completely different client support platform as you will have to do with most web hosting companies on the market. Our integrated trouble ticket system will allow you to send a new ticket with ease and to search through older tickets using a clever search box. You will also be able to have a look at the applicable knowledge base articles that our system will offer you based on the category that you pick for your new ticket. You can perform all of the above-mentioned procedures without leaving your Control Panel at any time, which suggests that in case you face any issue or have a query, you can contact our support engineers and resolve the given problem in no more than 1 hour through a single platform.