The presence of the customer and technical support that a shared hosting company provides can tell you a lot about the services they provide as well. In the event that you're allowed to use only e-mails and / or tickets, you have almost certainly discovered some reseller not the website hosting provider. If this is the case, you will probably have to wait for several days in order to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the true website hosting company for additional assistance. When the provider can provide several options for communication with short response time available anytime, they're most likely the top provider, not just a reseller. Which means that you will get prompt assistance and high quality support as they will have immediate access to the servers where your account is. Whatever the problem - sales or technical, it is generally better to be able to communicate with your web hosting company right away by using your favourite way of communication.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all our shared hosting plans are round-the-clock, thus you can forget all about waiting for a couple of days so as to receive assistance. If you are not our client yet, you can call us, chat with an agent or send an email. If you currently have an account, you can open a support ticket in addition to the other three options for contact. You can choose the best way to contact us based on where you are or what device you are using. We will assist you for more or less any webhosting-related question that you may have or problem that you can experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even in such a case the maximum reply time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Hosting

We know how essential it is to receive quick assistance, in particular when your website is not running effectively for some reason. Our Linux semi-dedicated hosting come with 24/7 customer and tech support, thus in case anything comes up, you will be able to use a number of ways to contact us - phone line with several local numbers internationally, live chat, e-mail messages and tickets. The first two options are for billing, pre-sales and general issues, which means that if you don't have an account yet, for example, you're able to find extra information about our solutions, or we will assist you with less demanding tech issues. The second two options are for strictly technical troubles or everything that's more time-consuming because it is much easier to track the communication between you and our technical support crew. The warranted max reply time for them is only an hour, the actual one - 15-20 minutes, therefore you won't have to wait for an entire day to get support as you may need to do with other service providers.

24/7 Customer Support in VPS Web Hosting

When using our Linux VPS web hosting services, you will not have to wait for more than one hour to get support for any issue that you may experience regarding the server or the software that comes pre-installed with it. We warrant this short response time for all of the tickets that you open from your billing Control Panel or emails that you send to our tech support team. We have local telephone numbers in a couple of countries globally and a live chat service where we are able to assist you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 using the different methods of communication, so whatever your question or problem is, there's always someone to help you without delay. If you need assistance with third-party software, that you cannot set up or which gives you problems, you are able to benefit from the Managed Services upgrade package that we provide with all VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

When you obtain a dedicated server from our company, you're able to get in touch with us at any time using different channels and the max time that you'll have to wait for a response is approximately one hour, so you can forget about waiting an entire day. Our customer and technical support service is present 24/7 no matter if it's a weekend or a holiday and we can help you with anything relevant to the applications that are pre-installed on your server. To get in touch with us about a technical matter, you'll be able to open a ticket through the Help section of your billing Control Panel or you could send us an email message. In case you have any basic questions or you would like to find out about our web hosting solutions before you order, you can also take advantage of our live chat or you could call one of the local numbers that we have in different countries around the world. In the event that you'd like to have assistance with third-party software that you cannot install or manage effectively, you're able to add the Managed Services upgrade to your package and our system administrators will assist you.