One-Hour Response Guarantee in Shared Web Hosting
Our Linux shared web hosting services include a one-hour response guarantee, which means that regardless of what query or issue you may have, we will always be there to lend a helping hand. The fact is, it seldom takes more than half an hour to get a problem fixed or a query answered, and this is valid for both technical and pre-sales matters. Our technical support staff members will be at your disposal 24/7, even on legal holidays and weekends, which suggests that you’ll get immediate assistance at any time. We are aware of exactly how valuable time can be, so by the time we reply to your support ticket or email, we’ll have examined the issue and, in case we haven’t figured out a solution, we’ll supply you with more information on what you have to do on your end – when the circumstances require this. With our support service, you can be certain that there will be somebody to lend you a hand instantaneously, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a technical support ticket through your hosting Control Panel or send an email connected with your semi-dedicated server, you’ll get an answer within maximum one hour. You can get in touch with us whenever you like with regard to general, billing or technical matters and given the fact that we are working 7 days a week, you will always obtain help in a well-timed manner. Based on the specific question or issue, we’ll provide you with more information, rectify the obstacle if it’s been caused by something within our reach or advise you on what actions to take if you have to tweak a given setting for an Internet application that we don’t have access to. You can just forget about waiting for a day for each and every answer. Actually, in the majority of cases we reply to tickets and emails within no more than 20-25 minutes.