In case you have a website, a problem may always crop up and it does not automatically have to be connected with the web hosting service. For instance, something might go wrong when you update a software app or some vital data may be edited or deleted by chance. Whatever the nature of the problem is, you will need to get in touch with the customer support staff and request them to retrieve a backup or to assist you in solving the problem that you are encountering. How quickly they’ll do it will determine the period of time that your websites will be inaccessible. For given websites such as social networking websites or online stores, an oft-repeated inaccessibility too often means losing clients and money. Having said that, it is rather important to use the services of a hosting company that offers not only a very good customer care service, but also a well-timed one.

One-Hour Response Guarantee in Shared Web Hosting

Our Linux shared web hosting services include a one-hour response guarantee, which means that regardless of what query or issue you may have, we will always be there to lend a helping hand. The fact is, it seldom takes more than half an hour to get a problem fixed or a query answered, and this is valid for both technical and pre-sales matters. Our technical support staff members will be at your disposal 24/7, even on legal holidays and weekends, which suggests that you’ll get immediate assistance at any time. We are aware of exactly how valuable time can be, so by the time we reply to your support ticket or email, we’ll have examined the issue and, in case we haven’t figured out a solution, we’ll supply you with more information on what you have to do on your end – when the circumstances require this. With our support service, you can be certain that there will be somebody to lend you a hand instantaneously, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a technical support ticket through your hosting Control Panel or send an email connected with your semi-dedicated server, you’ll get an answer within maximum one hour. You can get in touch with us whenever you like with regard to general, billing or technical matters and given the fact that we are working 7 days a week, you will always obtain help in a well-timed manner. Based on the specific question or issue, we’ll provide you with more information, rectify the obstacle if it’s been caused by something within our reach or advise you on what actions to take if you have to tweak a given setting for an Internet application that we don’t have access to. You can just forget about waiting for a day for each and every answer. Actually, in the majority of cases we reply to tickets and emails within no more than 20-25 minutes.