A live chat is a real-time method of communication between a web hosting company's support crew and its customers. It's a very efficient way to get some information about the website hosting services or get some issue resolved as you are speaking with a live agent. The benefits of using a real-time chat service rather than calling or opening a ticket are the smaller chance of errors any time you exchange info such as usernames or domain names, the more rapid response time since the communication is real-time as well as the fact that you do not have to stay on the chat all the time - you'll be able to do something different while the agent investigates the issue involved. In addition, you can join a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone charges that you'll have to pay when you're calling to another country.

Live Chat Support in Shared Web Hosting

As a part of the support services that we provide for all of our Linux shared web hosting services, we now have live chat support that is available every day, even on holidays. You're able to contact us regardless of whether you already have an account or not, because we can help you with almost anything, ranging from providing you with basic information about our services if you aren't a client yet and you're thinking about ordering one of our plans, to helping you with creating an email account in an email client. Some issues are more complex and time-consuming, so you'll have to employ the ticketing system which is incorporated into our Hepsia website hosting Control Panel, but we can save you time and help you in real time on the live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as standard with our services, so that if you have any kind of questions for our Linux semi-dedicated services, you will be able to get in touch with our customer care team whenever you need regardless of whether you have already purchased an account or not. In general, the chat service is intended for pre-sales, billing and common questions and issues, but we are able to help you with quite a few technical questions too. We will help you pick the ideal plan for your websites in case you don't have an account yet, we can answer any billing questions or issues you may have or we can help you with setting up your new e-mail address on your PC or smartphone - all the aforementioned will be done quickly because our live chat service is online all day long, every day. Whenever you want help, you'll be able to chat with a representative and save time and effort.