There are several ways in which you can touch base with the hosting company whose services you are using, but the one that you will always find irrespective of which company you choose is a trouble ticket system. It is the least complicated method of communication for different reasons. In case no technical support engineer is free at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will always be received. You can also copy & paste extensive bits of information without the need to worry about misprints, and in case a particular problem needs more time to be solved or a number of replies need to be exchanged, all the info will be in the very same place, so either party can always see the comments supplied by the other one. The drawback of using tickets to contact your hosting company is that they are usually separate from the hosting platform, which suggests that if you need to provide info or to adhere to guidelines, you’ll need to use no less than two different interfaces and this number may rise in case you want to administer a handful of domains. Plus, lots of hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for a reply.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we use for our Linux shared web hosting services is not separate from the hosting account. It is part of our all-in-one Hepsia Control Panel and you’ll be able to access it whenever you wish with only a couple of clicks, without logging out of your web hosting account. The ticketing system features a quick-search box, so you can track the status of de facto any trouble ticket that you have opened in the past, in case you need it. Also, you can see knowledge base articles that belong to various problem categories, which you can select, so you can learn how to tackle a particular problem even before you actually send a ticket. The response time is maximum one hour, which suggests that you can receive timely assistance at any specific time and if our client service staff suggests that you do something in your account, you can do it momentarily without needing to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve opened a semi-dedicated server account with our company and you want to contact our help desk support staff members, you’ll be able to post a trouble ticket directly from your Hepsia hosting Control Panel instead of going through an entirely different support platform like you will have to do with the majority of web hosting companies on the market. Our integrated trouble ticket system will permit you to post a new ticket without any difficulties and to search through older tickets using a smart search filter. In addition, you’ll be able to browse the applicable knowledgebase articles that our system will present you with in accordance with the problem category that you select for your new ticket. You can carry out all the abovementioned things without logging out of your Hepsia Control Panel at any time, which suggests that if you run into any obstacle or have a query, you can touch base with our support engineers and solve the given problem in less than 1 hour through one platform.