24/7 Customer Support in Shared Web Hosting
We provide 24/7 billing, customer and tech support for all our Linux shared web hosting services. Even if you aren't our client yet and you have questions, we can help you without delay and give you the needed info, to give you a choice to make the very best decision when you obtain a new web hosting account. We're available at any time, including holidays and weekends, and we provide numerous options for communication to contact us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we have several phone numbers globally, so you're able to call the one which is closer to you. The max response time for your email messages and your tickets is one hour. The standard response time is no more than 15-20 min, which means that you can forget all about waiting for days to receive assistance for any task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
You can try our support services even before you buy a semi-dedicated server account from our company since we have telephone and online chat support for billing, pre-sales and general questions. Our representatives can assist you to pick the right plan or supply you with information about our servers, to check if the system requirements for your websites are met. When you're an active customer, you can also get in touch with us through electronic mail or through our ticketing system, that can be accessed through the Hepsia website hosting Control Panel. We warrant that whenever you employ these 2 ways of communication, you will get an answer within no more than an hour and that’s 24/7, including weekends and official holidays. In case you have used the website hosting services of other companies, even big ones, you're able to compare the response time as it usually takes an entire day for them to take care of a support ticket.
24/7 Customer Support in VPS Web Hosting
Every virtual private server package that we provide comes with 24/7 customer and tech support, which means that in case you encounter any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you will be able to contact us anytime, even weekends and holidays. For your benefit, we offer different means of communication - telephone support with a couple of local numbers around the world, live chat, email messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical matters because it will be much easier to track what's going on. The maximum guaranteed response time for all email messages and tickets is one hour, yet it rarely takes that long to receive help. When you obtain the Managed Services upgrade that we supply, our administrators will also assist you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to receive timely support in general, let alone if you manage a whole server, that's why each and every dedicated server that we provide includes 24/7 support with 1-hour reply time warranty whatever the problem. This service is totally free for any kind of issues with the server or the software that was installed by our admins through the setup, which means that you can get in touch with us as many times as you wish, even during holidays. You can either open a trouble ticket from your billing area or you could send an email, and the actual answer time for either of these rarely exceeds thirty minutes since we have administrators available 24-7-365. If you need general information about our servers or you have some billing question/issue, you can also call one of the local telephone numbers we have on three continents or you may use our live chat service and talk to a representative online. For third-party software support, we provide a Managed Services upgrade, which you're able to add to your server package from the billing Control Panel.